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FAQ

  • Where can I find set up software and instructions?

    There are instructions in the zip file that contains your software. Once you have purchased a service or software download it from your account and unzip it.

    Email, Software, install

  • Will the solution work on a MAC computer?

    All our solutions will work on a MAC computer.

    Email, Software, install

  • Can I use the email solution with my existing email client software?

    Yes, the email solution will work with any email clients that support POP3, SMTP and IMAP.

    Email, Software, install

  • Are emails stored securely?

    Yes, our emails servers are securely stored in the UK. Only selected GSEA support staff will be able to access the email servers for maintenance and support purposes.

    Email, Software, install

  • Does the GSEA Email service encrypt messages when they are sent to the receiving email service?

    The GSEA Email service provides “opportunistic TLS”. TLS Encryption is used both to send to and receive from other email services that support the TLS protocol. In this case, the encryption is negotiated between servers before any details of your email are sent which means that the entire content of your message including header information is encrypted when it travels between email services that support the TLS protocol.

    Email, Software, install

  • Why are there primary and secondary email accounts?

    The personal account that you log on with has one email account associated with it, this is the primary account. Any other email accounts that you purchase through your personal account are secondary email accounts.

    Primary, Secondary, Email

  • Why should I pay for an email account when I can get one for free?

    Email accounts always cost something, whether you pay using currency or allow them to view your communications for their own purposes you will be giving the provider something. We prefer to take payment rather than your privacy.

    Payment, Free, Privacy

  • I have received a code to buy a product for someone else? What should I do with it?

    If you want to buy the product for the other person then you should log onto your existing GSEA account and use the code there. The product will then be linked to your account and you will, in effect, administer the purchase. You will need to send the product login details and any instruction and/or installation files to the person who will use the product. If the other person is going to pay for the product or if the product is part of a group being paid for under one invoice then you should send the code to the other person for them to set up their own GSEA account and then buy (or, if invoiced, choose) their product. Alternatively you could set up a GSEA account as the person; choose the product and then send the GSEA account details (username and password) along with any instruction and/or installation files to the person.

    install; account; payment; code

  • What are the email settings for email only accounts?

    We recommend that you use IMAP with the following:

    • imap server: mail.gseaonline.net port 993 SSL connection
    • smtp server: mail.gseaonline.net port 465 SSL connection

    Email Software Install

  • What are the email settings for combined email?

    We recommend that you use IMAP with the following:

    • imap server: mail.gseaonline.com port 993 SSL connection
    • smtp server: mail.gseaonline.com port 465 SSL connection

    Email Install Software